• 660 Broklyn Street, 88 New York
  • 666 888 0000, Fax: +21 000 333
  • Mon - Fri 9:00 am - 6:00 pm
+91-7358151410

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Frequently Asked Questions

  • What are your operating hours?

    We work 24/7, however, give us a call before boarding to check availability.

  • What types of animals do you accept for boarding?

    We welcome adult dogs, puppies, cats, hamsters, guinea pigs, rabbits, and other small pets.

  • Do I need to bring my pet's food and supplies?

    No, but if your pet has a preferred food, you're welcome to provide it to our caretaker.

  • Are the pets supervised at all times?

    Yes, your pets are supervised at all times.

  • Can I tour the facility before booking?

    Yes, you are welcome to visit our facility before boarding your pet!
    All pets must be up to date on their vaccinations before boarding. For dogs, required vaccinations typically include Rabies, Distemper, Parvovirus, and Bordetella. Cats usually need Rabies and Feline Distemper (FVRCP). Please check with us for specific vaccination requirements. We suggest completing all the vaccinations for your pet before boarding!

  • What is the daily routine for boarded pets?

    • Morning breakfast
    • Morning walk
    • Ice cream or buttermilk at noon
    • Evening meal and walk
    • We also help them socialize with other dogs!

  • Do you offer any grooming or spa services while my pet is boarded?

    Yes, we've partnered with professional groomers who can provide grooming and spa services at our boarding facility or your doorstep.

  • Can I pick up my pet outside regular hours?

    Yes, we offer flexible pick-up times outside of regular hours. Please get in touch with us in advance to arrange a time that works best for you and ensure your pet is ready for pick-up.

  • What is your cancellation policy?

    Our cancellation policy requires notice at least 24 hours in advance for a full refund. Cancellations made less than 24 hours before the scheduled boarding will incur a fee. Please contact us directly for specific details regarding your booking.

  • Are there extra charges for extended stays?

    Yes, there may be additional charges for extended stays beyond the initially booked period. Please contact us for detailed pricing information based on the length of your pet's stay.

  • How do you ensure the safety and well-being of my pet during their stay?

    We prioritize the safety and well-being of your pet through constant supervision, secure facilities, and regular health checks. Our trained staff closely monitors all pets, and we maintain a clean, safe environment. Additionally, we have emergency protocols in place and encourage you to share any specific needs or concerns for your pet's care.